Valid as of January 24th 2019
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You have the right to withdraw from this agreement within fourteen days without providing any reasons. The withdrawal period is fourteen days from the date the agreement was executed.
To exercise your right of withdrawal, you must notify us at
by submitting a clear explanation (e.g., in a mailed letter, fax or e-mail) regarding your decision to cancel this agreement. You can use the attached model withdrawal form, which, however, is not required.
In order to maintain the cancellation period, all you have to do is send the notification of the right the withdrawal before the expiration of the withdrawal period.
If you cancel this Agreement, we must refund all payments we received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method other than the low-priced standard delivery we offer) immediately and at the latest within fourteen days from the date when we received the notification of your cancellation of this Agreement. For this refund we use the same payment method that you used in the original transaction, unless expressly agreed otherwise with you; you will not be charged any fees associated with this refund.
If you requested that the services start during the cancellation period, you must pay us a reasonable amount equal to the proportion of services already provided to you at the time you inform us that you are exercising your right to withdraw with respect to this Agreement, proportional to the total volume of services provided for in the agreement.
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Sample Cancellation Form
(Please fill out this form and send it back if you wish to cancel the Agreement.)
– I hereby revoke the Agreement executed by me relating to the purchase of the following products (*)/the following service (*) provided
– Ordered on (*)/received on (*)
– Consumer name(s)
– Consumer address
– Consumer signature (only if notification is on paper)
(*) Cross out if it does not apply.